Contact us

As soon as your order is shipped, you will receive a confirmation email containing the necessary information as well as, where available, a tracking link to follow your parcel.

If your order has not yet been prepared or shipped, contact us as soon as possible. We will do our best to meet your request. Once the order has been prepared or shipped, we can no longer guarantee that it can be changed or cancelled.

Contact our customer service as soon as you receive your parcel, quoting your order number and attaching photographs of the parcel, its packaging and the product concerned. Our team will review your request and let you know what to do next as quickly as possible.

If you wish to make a return, contact our customer service with your order number. Returned products must meet the conditions and deadlines set out in our Terms and Conditions of Sale.

Once your return has been received and approved, the refund will be issued to the payment method used for the order. The time it then takes for the amount to appear in your account may vary depending on your bank or payment provider.

The delivery options, rates and estimated times available for your destination are shown at the time of ordering. Once the parcel has been handed over to the carrier, you will receive the tracking information by email.